Frequently Asked Questions

Spanish is our highest volume language, followed by French, Vietnamese, Arabic, Somali, Mandarin Chinese, Korean, German, and Portuguese. We cover 50+ language pairs in total. For less common languages, contact us before ordering to confirm availability.

Yes. Certified translations include a signed translator certification statement with the translator credentials attached. These are accepted by USCIS, immigration courts, state courts, and most federal and state agencies. Notarized copies are available as an add-on.

Pricing is per word, with a minimum project charge. Rates vary by document type: legal and forensic documents carry higher rates than community services materials. Urgency adds a percentage surcharge. Use the calculator for an exact quote.

No. All translation is done by human translators. We do not use machine translation, post-edited MT, or AI translation tools for any document type. This is a firm policy, not a case-by-case decision.

Yes. Healthcare projects follow HIPAA-compliant handling procedures throughout. We sign Business Associate Agreements for ongoing healthcare clients on request. Our translators working on medical content hold professional healthcare backgrounds and understand the relevant terminology.

Standard turnaround is 5-7 business days for most projects under 3,000 words. Priority service is 2-4 days and rush is 24-48 hours. Timelines are confirmed before work begins.

eDiscovery refers to the translation of documents produced or collected during the discovery phase of litigation. This includes emails, contracts, corporate records, and digital files. It requires translators who understand legal privilege, formatting requirements for court production, and chain of custody documentation.

You receive an automatic receipt from Stripe. Within one business day, a project coordinator contacts you to confirm the brief and delivery date. Work begins once the brief is confirmed and all source documents are received.